Privacy & Cookie Statement

CONTROLLER

“Gilibookers.com” means the domain name used under license by Vibez Travel UK Limited, a registered company in England and Wales. Gilibookers.com acts as an online travel and tourism agent for booking transport, activities, accommodation, and other services on the website www.gilibookers.com (the “Site”).

By using and/or visiting the Site for making travel and tourism bookings you agree to these General Terms and Conditions, the Privacy Policy, and the Terms of Use and Site Use (“the Terms”) and you expressly consent and agree to be bound by the Terms and all applicable laws and regulations that govern this Site and your bookings.

CONTACT DETAILS

• Legal Entity: Vibez Travel UK Limited
• Company Registration Number: 14155471 (Registered in England and Wales)
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Email: dpo@vibeztravel.com

APPLICABLE LAW

Your data is collected and used under the terms and conditions of the UK General Data Protection Regulation (UK GDPR), tailored by the Data Protection Act 2018.

You can view the Act by clicking HERE.

CHANGES TO THIS PRIVACY NOTICE

We will update this Privacy Policy from time to time to reflect changes in our practices and services. When we do so, we will revise the “Last Updated” date at the top of this Privacy Policy. We recommend that you check our legal notices from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

THIRD-PARTY LINKS

The Website and App may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites or apps and are not responsible for their privacy statements. When you leave our Website or App, we encourage you to read the privacy notice of every website or app you visit.

We collect information about you when:

• you provide it to us or one of the companies in our group (for example, when you sign up to receive our emails or create a profile on our website or mobile apps);
• you post content in our products and services (for example, posts you might make to Facebook or Instagram or within our mobile application), and;
• sometimes automatically (for example, technical information that transfers when you view our sites or applications on your phone or computer).

Gilibookers.com does not, and will not, sell information about you to anyone. We only use your information as set out in this notice and we will only share your information with third parties for commercial purposes such as marketing or promotions if we have your consent to do so; or where we’ve engaged a company outside Gilibookers.com to provide a service for us (which might involve them handling your information, but this is only when we have proper safeguards in place); or where we’re obliged by law to share information with authorities.

What we collect:

• Identity Data includes first name, last name, username or similar identifier, title, age or date of birth, gender, and your photograph (where you sign-up to an account with us and choose to include your picture on your account);
• Interaction Data communications we have with you when you get in touch with us (via email, phone, social media, letters, live chat), the information contained in or relating to any communications that you send to us through our Website or by other means;
• Contact Data includes email address, postal address, telephone number, social media identifier;
• Technical Data includes mobile device ID (when using our App), internet protocol (IP) address, your login data, browser type (for website use), time zone setting and location (precise or coarse), operating system and platform, and other technology-related information about the devices you use to access the Website or App. If you use our Website or App from a mobile device, that device will send us data about your location based on your phone settings. We will ask you to opt-in before we use GPS to identify your precise location;
• Profile Data includes your username and password, your location, feedback, and survey responses. When you log in with us via Facebook, we will receive (unless you change your settings within Facebook), your public profile information (i.e., your name, email, and profile picture), a list of your friends who also use the App, and your current city listed in your profile;
• Usage Data includes information about how you use our Website or App (including your content viewing habits), products, and services;
• Marketing Data includes your preferences in receiving marketing from us and our third parties;
• Booking Information includes any information that you volunteer as part of the booking process with us together with your payment information (although credit card and other sensitive payment details are securely handled by our trusted payment provider).

We do not willingly collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Why we collect your information:

If you provide us with personal information such as your name, email address, phone number, and/or postal address, we use this information to:

• receive and reply to feedback and inquiries from you;
• receive and process bookings from our Site and provide technical support;
• personalize or improve the way our products and content are presented to you;
• where you specifically ask us to, we’ll send you emails containing travel and product information, third-party offers chosen by us from our commercial partners and other companies in the Vibez Travel UK Limited group, surveys, contests, and advertisements. You can unsubscribe at any time using the unsubscribe link at the end of all emails;
• manage our competitions and contact the winners.

Wherever we give your information to a person or business other than a direct subsidiary of Vibez Travel UK Limited, we only do so for one of the purposes set out in this notice. We always ensure that we have appropriate safeguards in place (such as agreements setting out our obligations when using your information) before sharing your information in order to ensure that your information is protected.

Where relevant, we might provide your information to businesses and individuals that we engage to assist us to provide our products and services to you (for example, our fast boat operators, and tour companies).

When we give your information to these businesses and individuals, this may involve transferring your data from one country to another. However, their use of your data will always be limited to acting on our instructions and regulated under a contract that adequately protects your data.

If legal or health and safety issues arise, we may also have to make disclosures to relevant organisations (like the police or relevant government departments and regulators) to deal with these matters.

YOUR RIGHT TO REQUEST ACCESS

You can ask us what information we hold about you and check that we are complying with the laws that apply to the way we use your information. We won’t charge you a fee for this unless you ask for excessive information or you repeatedly contact us, or you don’t have a proper reason to contact us. If you make repeat requests or we don’t believe you have a proper reason for asking us, we might refuse your request. We might ask you for more information about yourself so that we can make sure you are who you say you are before providing you with any information.

YOUR RIGHT TO REQUEST A CORRECTION

If you think that we have incorrect or incomplete information about you, you can request that we correct or update it. If we think the information is actually correct, we will tell you why. While we are assessing whether or not the information is incorrect or incomplete, we will restrict the information. If we have provided incorrect or incomplete information about you to someone else, we will request that they also update your information following your request.

YOUR RIGHT TO REQUEST DELETION ("RIGHT TO BE FORGOTTEN")

In the following situations you have the right to ask us to delete your information:

• if we no longer need your information for the purpose that we collected it;
• if we asked you for consent to use your information, but you want to withdraw that consent;
• if you object to our use of your personal information and there is no legitimate business interest for us to keep using it;
• where we’re using your information against the law; or
• where there is a legal obligation that means your information has to be erased.

We aren’t always obliged to delete your information when you request it, but if we don’t think we need to delete your information we will tell you why. If we are obliged to delete your information and we have provided that information to someone else, we will, where possible, ask them to delete the information.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.

We retain your personal data while your account is in existence or as needed to provide you with the Website and App services. This includes data you or others provided to us and data generated or inferred from your use of our Website or App.

When you visit the Site, Gilibookers.com may store some information on your computer. This will be in the form of a "cookie" file, which will enable Gilibookers.com to tailor the Site to match your interests and preferences. The "cookie" file is used to store the IP address of your machine and will not contain any data personal to you. Your internet browser may allow you to erase the "cookie" file, block all "cookies" or receive a warning before a "cookie" is stored. Please refer to your browser instructions. The "cookie" file will be deleted 30 days after the date on which you last accessed the Site.

In addition to this Gilibookers.com uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses cookies, to help analyse how visitors use the Site. The information generated by the cookie about the use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for Gilibookers.com, and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your Web browser, however, please note that if you do this you may not be able to make full use of the Site.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Gilibookers.com regards the databases of Site visitors' information (which may include your Personal Information) as a valuable asset. Should Gilibookers.com sell or transfer any of Gilibookers.com's business assets this may include the sale or transfer of such databases of information to third parties. In using the Site and accepting these terms of use you consent to such use of your Personal Information.